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Privacy Policy

William Burrows and Retirement Intelligence Ltd - LEGAL, PRIVACY AND COOKIES POLICY

Updated 11/07/12


William Burrows and Retirement Intelligence Ltd provide information, help and resouces on all aspects of annuitoes and drawdown.

Unless otherwise stated, all rights in any information which appears on William Burrows Website, including texts and written content, graphics and other images, and layout and design belong to William Burrows and Retirement Intelligence Ltd.

In the absence of a prohibition on a particular page of William Burrows website, you may print that page in full or any excerpt from that page as you may reasonably require for your own use, provided such use is of a private and non-commercial nature. If you do choose to make such print-outs, they must contain the relevant proprietary notices and disclaimers. You agree to seek written permission for any other use of material from William Burrows website, and you agree not to use any material from this this site for any illegal or improper use.

William Burrows and Retirement Intelligence Ltd is committed to protecting your privacy in its dealings with you. This policy sets out how William Burrows and Retirement Intelligence Ltd protects any information that you give William Burrows and Retirement Intelligence Ltd when you use this website. Please read this policy carefully, because once you begin to use Retirement-IQ Website you will be deemed to have read and accepted this policy.

As a user of and Retirement-IQ website, you are assured that any information you are asked to provide whilst using this website will only be used in accordance with this privacy policy, the provisions of the Data Protection Act 1998, and the provisions of all other applicable laws and regulations. We will ask you to provide us with certain data – including some personal information – so as to provide you with the best possible service. We will not share any information you provide with any third party, unless we have your express permission to do so, disclosure is required under any rule of law, valid legal process or by court order, or disclosure is required by a relevant regulatory body or government agency for the purpose of monitoring compliance with any regulatory codes or rules. If William Burrows has a discretion in any of the aforementioned scenarios, information will only be disclosed where William Burrows believes it is necessary or appropriate to make disclosure in relation to any investigation or activity that is or may be illegal, or may expose William Burrows to legal liability.

William Burrows and Retirement Intelligence Ltd may make changes to this policy from time to time by updating this page. You should check this policy page from time to time to ensure that you are happy with any changes. This policy is effective from 11/07/2012.

The pages of William Burrows website are created and maintained in the United Kingdom, and are intended for the information and use of United Kingdom residents only. As such, English law governs this policy and your use of William Burrows website.

If you have any questions regarding this privacy policy and its practise, please contact us at:


Although reasonable care and skill have been exercised in the creation, maintenance and updating of Retirement-IQ website, the information and resources contained in the website do not constitute financial, investment or professional advice. As such, we do not accept any liability for any error or omission. No opinion, information or material on Retirement-IQ website constitutes an offer. Further, William Burrows and Retirement Intelligence Ltd accepts no liability for any errors in the transmission of emails and other data, or for computer, software or operating errors. It is crucial that you understand that and Retirement IQ website does not constitute personal advice tailored to your particular circumstances. Our recommendation is that you seek individual advice, specific to your own particular circumstances and requirements. You can contact us here

William Burrows and Retirement Intelligence Ltd does not make any representations as to the availability, suitability or reliability, or otherwise, of and Retirement IQ website. William Burrows does and Retirement Intelligence Ltd not accept any liability for any loss whatsoever arising out of your using and Retirement IQ website.

All materials provided by third parties but contained inand Retirement IQ website are displayed for general information purposes only. All links to third party websites and resources are included for general information purposes, and are not included by way of endorsement or promotion. William Burrows and Retirement Intelligence Ltd accepts no liability in relation to any materials on websites outside of its direct control.

The information we collect

When you register with and use and Retirement IQ website, you may be asked for the following information:

  • Your name, age, date of birth, job title, and contact details (including email address);
  • Demographic information, such as your postcode; and
  • Other information relevant to client surveys.

If you provide us with information on behalf of another person, by doing so you confirm that you do so with their permission, and also that you have explained to them who William Burrows and Retirement Intelligence Ltd are and what William Burrows and Retirement Intelligence Ltd will use their information for. If you are acting for someone else where you have been granted Enduring or Lasting Power of Attorney, we will require sight of this.

What we do with the information we collect

We collect this information from our clients because it enables us to understand your requirements and provide you with the best service. Additionally, we may use the information for our own record keeping, to inform the improvement of our services, and, periodically, to send you emails containing updates and information which we think you may find useful, using the email address you provided. Further, we may contact you personally by email, phone, fax, or post.

We will retain your data indefinitely. Except for the reasons described in this document above, we will not pass any information you provide us with to any third parties without your express consent.

Security of the information you provide

William Burrows and Retirement Intelligence Ltd is committed to ensuring that your information is secure. William Burrows and Retirement Intelligence Ltd has in place suitable physical, electronic and managerial procedures to safeguard and secure the information you provide.

However, you are responsible for the security of your own computer from which you access Retirement IQ website. You should be aware that any emails are sent at your own risk, since there is always the outside chance that emails you send may not be received by William Burrows, and, further, there is no guarantee of confidentiality of emails during transmission, since internet communications are not secure unless they have been encrypted. A communication may travel through any number of countries before delivery, where its security may be at significant risk. It is your responsibility to consider the nature and sensitivity of the contents of an email before sending it. You may prefer, in the scenario that you have particularly sensitive information, to write to William Burrows or and Retirement Intelligence Ltd by post, or to telephone.


A cookie is a small text file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. William Burrows and Retirement Intelligence Ltd makes use of cookies to enhance your experience of using and Retirement IQ website. The cookies used by Retirement IQ allow you to access the information you need as effectively as possible.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to clients’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For example, you may experience a lack of functionality, or be denied access to certain areas of the website. By using Retirement IQ Website you are agreeing to the placement of cookies on your computer.

Below are some links to some useful resources on cookies:


Links to other websites

Retirement IQ Website may contain links to other websites of interest. However, once you have used these links to leave Retirement IQ website, so as to explore another website, you should note that William Burrows not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, because such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to a website using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing the website operators.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. William Burrows and Retirement Intelligence Ltdwill take all reasonable steps to confirm your identity before providing you with details of any personal information William Burrows may hold about you. If you would like a copy of the information held on you please write to: 1 Birtley Rise, Bramley, GU50HZ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Further, if you wish, you can ask William Burrows and Retirement Intelligence Ltd to remove your personal information from its records by email or by writing to the postal address.

William Burrows

Offices in London, Northampton and Cardiff

Call: 07730 435 657


William Burrows / Retirement Intelligence Ltd
International House
24 Holborn Viaduct
Better Retirement
400 Pavilion Drive
NN4 7PA 

If you need help or advice - Contact us

As one of the most respected specialist retirement advisers, William Burrows and Better Retirement will be pleased to help you make the right decisions at any stage of your retirement journey.

Call or email now for a free and without commitment chat.

This website is run by William Burrows and publishes generic information on annuities, drawdown and other related retirement income matters. Any information you use is at your own risk and does not constitute financial advice.

If you require financial advice you will be advised by Better Retirement where William Burrows is authorised to give investment advice. Better Retirement Group Ltd is authorised and regulated by the Financial Conduct Authority, reference number 153420.